Frequently Asked Questions

 
Are your products vegan?
Yes, our soaps and lotions and salts are made with all natural oils, botanicals and vegetable derivatives.      
Do you make your soap?
Yes, we make all of our soaps with natural oils and our soaps are made with the cold processed method.
Do you make your soaps with lye?
Yes, all soap is made with lye. Lye causes the chemical reaction that takes oil from a liquid state to a bar state.
What happens if I notice a reaction to a particular product?
Discontinue use and rinse thoroughly. We are not responsible for allergic reactions to our products.
Why do you use preservatives in your liquid based products?
Preservatives are required in these products as they are very fragile in nature. A number of influences can contaminate a product with a few of those being tap water, our hands and our environment. Without preservatives, these products would have a minimal shelf life and would be subject to mold, bacteria and fungus.  
Can I return a product?
We want each of our customers to be completely satisfied. If you happen to have a problem with an item, please feel free to express your concerns to us as we want our customers to be totally satisfied shopping with us.
Can I use bath salts made with essential oils if I am on medication?
Some of our products are made with essential oils, especially our salts. Be it known that essential oils are volatile oils.  While essential oils may be used to treat conditions, Scent by Kent does not make any medical claims in the use of essential oils. People with certain medical conditions should avoid using products containing essential oils. Some of these conditions would be pregnancy, epilepsy, heart conditions, high blood pressure, liver conditions, diabetes or if you are currently using prescription drugs. Please educate yourself regarding your particular condition and the precautions you should take in maintaining that condition.
Can I cancel an order?
Yes, orders may be cancelled as long as they have not been shipped.
Please call (757) 321-4716 to cancel orders.
Will you ship a gift item to a recipient?
We would be honored to send your gift package! Just don’t forget to gift yourself, too! Indulge!
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